Terms & Conditions

Terms & Conditions for SHARP Website

1. Introduction

Welcome to SHARP. By accessing or using our website (www.sharphair.shop), you agree to comply with and be bound by these Terms & Conditions. If you do not agree, you must not use this website or purchase our products.

2. Use of the Website

• The content on this site is for general information only and may change without notice.
• You agree not to misuse the website, attempt unauthorized access, or use it for unlawful activities.
• All intellectual property (logos, text, images, product designs) belongs to SHARP and may not be copied, modified, or reproduced without prior written consent.

3. Product Information

• We aim for accurate product descriptions, pricing, and availability, but errors may occur.
• All products are for external use only and must be stored/used as directed on packaging.
• Results vary depending on individual hair and skin type; SHARP does not guarantee identical results.

4. Orders & Payments

• By placing an order, you confirm you are legally capable of entering into binding contracts.
• We may refuse or cancel an order if fraud, abuse, or misuse is suspected.

5. Shipping & Delivery

• Delivery times are estimates and may vary due to courier delays or customs checks.
• Risk of loss passes to you once the product has been delivered to the shipping address provided.

6. Returns & Refunds

• Returns are only accepted if the product is delivered damaged.
• Claims must be made within 1–2 days of delivery.
• Approved refunds will be processed to the original payment method within 7–10 business days.

7. Disclaimer & Limitation of Liability

• Our products contain natural ingredients, but SHARP is not responsible for allergic reactions, sensitivities, or misuse. Perform a patch test before use.
• Consult a medical professional if you have scalp conditions, are pregnant, or undergoing treatment.
• To the maximum extent permitted by law, SHARP will not be liable for indirect, incidental, or consequential damages.

8. Privacy & Data Protection

By using our site, you consent to the collection and use of your information in line with our Privacy Policy. We do not share personal details with third parties except as required to process orders or comply with law.

9. Governing Law

These Terms & Conditions are governed by the laws of Jordan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Amman.

10. Amendments

We may update these Terms at any time without prior notice. Continued use of the website after updates constitutes acceptance of the revised terms.

Privacy Policy

1. Introduction

At SHARP, your privacy matters. This Policy explains how we collect, use, and safeguard your information when you use our website and purchase our products.

2. Information We Collect

• Personal details (name, email, phone number, billing/shipping address) when you place an order.
• Payment details processed securely via third-party gateways (we do not store card data).
• Website usage data (cookies, IP address, browser type) to improve user experience.

3. How We Use Your Information

• To process and deliver orders and provide customer support.
• To communicate about orders, service updates, or promotions (you can opt out anytime).
• To improve our website, services, and product offerings.
• To comply with legal obligations.

4. Cookies

We use cookies to enhance performance, personalize your experience, and analyze traffic. You may disable cookies in your browser, but some features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Logistics/shipping companies (to deliver products).
• Payment processors (to complete transactions).
• Legal authorities (if required by law).

6. Data Security

We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Your Rights

• Request access, correction, or deletion of your personal data.
• Opt out of marketing emails at any time by clicking “unsubscribe” or contacting us.

8. International Users

If you access our site from outside Jordan, you consent to the transfer and processing of your information in accordance with this Policy.

9. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised “Last updated” date.

10. Contact Us

Have questions about privacy? Reach us anytime:

• 📧 sales@sharphair.shop
• 📍 Amman, Jordan
• 📞 +962 7 9350 7777

Our Office